Ways to improve efficiency without increasing HC... Front-line CSMs will ask, how many customers should I accept, what is the upper limit, and when job function email list will it go on like this... Questions like these are looking for the ultimate answer: How many customers should a customer success manager serve? I think this question should be a difficult and job function email list horny question in the field of customer success. Today I will try to dismantle the answer, first to say the conclusion:
Cost determines the lower limit, revenue and job function email list efficiency determine the upper limit. 01 The cost that the enterprise can invest in the current business stage determines the lower limit of the number of customers served per capita Whether in the early product job function email list promotion period or the later scale expansion period, SaaS companies should have a cost account for their investment in customer success. The first is after-sales service, that is, according to
The current financial goals (gross profit, net profit, UE, etc.), the cost of customer after-sales service needs to be controlled within the range. This is job function email list a typical cost control management. It can be specifically disassembled to each customer, that is, customers job function email list with different unit prices, what is the cost of customer acquisition, what is the cost of sales, what is the cost of production and research, and how much is left to spend on after-sales service to ensure the achievement of financial goals .